Windows 1903 Won't Detect My Microphone

I updated to Windows 1903 last night and today my computer is not detecting my headset's microphone. Before this update I have had no issues like this and I have no idea what to do. I tried uninstalling and reinstalling my drivers and everything I find online tells you what to do, but only in the case that your microphone is being detected and is just disabled in some other way. The only microphone my computer is detecting is the built in. I bought a headset so I wouldn't have to deal with my on-board mic, and I'm just frustrated and I need answers as to what to do.
HI BD. I'm Greg, an installation specialist, 10 year Windows MVP, and Guardian Moderator here to help you.

I will give you all possible fixes to try in sequence. Even if you've already tried one I'd do it in this order as one step may affect the next.

Please run the Recording Sound troubleshooter at Start button > Settings>Update & Security>Troubleshoot.

Try these fixes next:
https://www.windowscentral.com/setting-your-hea...
https://win10faq.com/fix-microphone-settings/
https://www.howtogeek.com/395296/fix-my-microph...
http://maxedtech.com/fix-microphone-not-working...
https://www.makeuseof.com/tag/fix-microphone-pr...

Some report that what worked is turning off Fast Startup at Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change Settings Currently Unavailable > uncheck the box for Fast Startup, Save Settings. Restart and then disable Hibernate file to clear it, restart PC again and enable Hibernate again: https://www.groovypost.com/howto/enable-hiberna...

Right click the volume icon in System Tray at right end of task bar, open Recording Devices, see if the microphone is listed, set it as Default device.

Type Microphone in Start Search, open Set up Microphone, scroll down to Microphone and choose Get started to set it up.

Try rolling back the sound controller drivers in Device Manager reached by right clicking the Start Menu. Choose Sound controller device, then Driver tab, then Roll back if available.

Update the Sound drivers from the PC's Support Downloads web page. While there make sure you also have the latest Chipset, Display, Network, USB and all other drivers, comparing with the version presently installed in Device Manager.

If no newer driver then uninstall the ones presently installed in Device Manager, reached by right clicking the Start Button. Restart PC to reinstall.

When did this behavior begin? If you have an idea you might be able to System Restore back to a point before it began: http://home.bt.com/tech-gadgets/computing/how-t...

It's possible this was caused by a Windows Update so if nothing above works, go to Settings>Update & Security>Windows Update, check the Installed Updates list for Updates that might have been just installed, try uninstalling them using the Uninstall button present there. Then hide the Updates using the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...


If this was caused by a Version update (which you can confirm at Settings > System > About) then for ten days you can roll back Version in Settings>Update & Security>Recovery and hide it until it matures using the Hide Updates Tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

If there are other performance problems then go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

Others are fixing USB mic and headset issues with Step 16 to test a new Local Admin account, because the account is corrupted and this is the only fix.

If nothing else helps then run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This solves many problems and will also bring it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...


I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

______________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
____________________________
Retired 2023, thirteen year daily forums volunteer, Windows MVP 2010-2020

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Hi BDilly
I am Vijay, an Independent Advisor. I am here to work with you on this problem.

Windows Key+I > Privacy > Microphone
1. Set allow access to the Micrphone on this device
2. Allow apps to access your microphone - Make it ON
3. Choose which apps can access your Microphone - If needed make required to ON.

If above doesn't work -

Please try these options one by one and check after each option.

1. Run Troubleshooters
Type Troubleshoot in Cortana > Click Troubleshoot >
A. Click Playing Audio > Run the Troubleshooter
B. Recording Audio > Run the troubleshooter
C. Speech > Run the troubleshooter

2. Microphone is not disabled and is set as default
Type Sound in Windows Start Seach box > Click Sound > Under Recording tab, right click on an empty space and select, Show disconnected devices and Show disabled devices > Select Microphone and click on Properties and make sure that the microphone is enabled > You may also check if the microphone that you are using is set as default.

3. Set up microphone
Type microphone in Windows Start Search box > Click Set up a Microphone > Select required type of microphone (for internal mic, select Others) > Follow the onscreen directions to set it up

4. Take actions related to Audio Driver
Windows Key+X > Device Manager > Sound, Video & game controllers > Right Click on the entry below > Properties > Driver Tab >

A. Roll Back - If Roll back driver is enabled, roll it back

B. Uninstall - Uninstall Device and restart to reinstall it automatically

C. Download and reinstall the driver from computer manufacturer's website - If you face issue, let me know your computer make and model?

(Source - https://support.microsoft.com/en-us/help/402699...)

5. Check out other steps in HP Guide for Microphone Not Working

https://support.hp.com/in-en/document/c03421813

Do let me know if you require any further help on this. Will be glad to help you.

Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Sincerely yours,
Vijay A. Verma @ https://excelbianalytics.com

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Last updated September 27, 2020 Views 1,098 Applies to: